General Practice Enquiries

• Monday - Friday 8.00am - 8.00pm - (PHONES ARE TURNED OFF AT 6.30pm)

• Telephone Number :  0208 314 5552 and select option 1

• Fax Number : 0208 314 5557

• General Enquiries Email :  lew-pct.g85055-general@nhs.net

(PLEASE NOTE THIS EMAIL IS CHECKED AT 9.00am and 2.00pm ONLY DUE TO PRACTICE WORK LOAD. DO NOT USE THIS EMAIL FOR APPOINTMENT BOOKING or CANCELLATIONS)

Languages Spoken

• Bengali                      Dr. F. Majid

• Gujarati                         Dr. G. M. Malde

• Hindi                          Dr. G. M. Malde

• French                       Dr. Jean-Francois Benard

Home Visits

• Home visits are provided for patients who are too ill to attend the Surgery.

• Please telephone before 10.00am for this and inform the Receptionist of your medical problem so your

  call can be prioritized.

• ( Please come to the Surgery if at all possible )

Out Of Hours Calls

• For all out of hours calls (i.e.. nights, weekends and Bank Holidays) please telephone SELDOC (South
  London Doctors On Call) on 0208 693 9066. This co-operative is manned by the majority of General
  Practitioners in South East London on a Rota basis. On receipt of your telephone call the Doctor on duty
  will either give you advice over the telephone, arrange for an appointment at The Emergency Care
  Centre at Dulwich or, if required, arrange for the Mobile Doctor to visit you at home. This is for genuine
  medical emergencies only.

Repeat Prescriptions - Please Allow 48 Hrs

• Requests for prescriptions are NOT taken over the telephone, as we believe this can lead to errors.

• If you have a repeated medication the Doctor will issue you with a request sheet. All repeat medications should be indicated on the request sheet of your prescription. Prescriptions will be ready for collection within 48hrs from request.

• Alternatively the request sheet can be sent back to The Surgery in a stamped addressed envelope and it will be posted back to you. Please note that requests for repeat prescriptions received at the Surgery the day before a Bank Holiday weekend will not be available for collection until after the Bank Holiday.

• Your request sheet will show a review date. This will be updated automatically if you see a Doctor
  before that date. If you have not seen a Doctor since the prescription was issued you will be advised
  by the Receptionist to make an appointment to see a Doctor before the prescription can be reissued.

Chaperone Policy

• Hilly Fields Medical Centre is committed to provide a safe and comfortable environment for patients at all times. It is the policy of the practice to provide a chaperone during certain examinations. If you would like a chaperone please ask your doctor at the time of consultation.

Disabled Access

• The Surgery has a 'Auto open front door' system, a ramp for wheelchair access, a lift for second floor access and disabled toilet facilities.

Well Person Clinics

• Our Practice Nurses provide Well Person Clinics for routine health checks for both men and women.

• These involve full lifestyle evaluations.

Cervical Smears

• A recall system operates for these, but if you think you will need one and have not been recalled, please
  discuss this with your Doctor. Smears can either be carried out at our Well Woman Clinic along with the
  additional checks mentioned, or in the ordinary surgeries. If you need to attend for one in routine Surgery
  time please tell the Receptionist so that a longer appointment can be booked.

Diabetic Clinics

• These are primarily for our Diabetic patients who do not use insulin. You will be advised by the Doctor
  if you need to attend.

Health Promotion

• Health Promotion advice is available from our Practice Nurses from 9.00am to 11.00am on Monday,
  Tuesday, Wednesday and Friday at a variety of times. They are also available on some Monday,
  Wednesday Thursday and Friday afternoons but the times vary.

• Our Practice Nurses have a wide range of expertise and can offer advice and checks on Blood
  pressure, Diet, Lifestyle, Health Screening, Vaccinations, Giving up Smoking, Pre-Conceptional Care,
  Diabetic and Asthma care. They also carry out our New Patient Health Checks. If you feel you need their
  services, please make an appointment by telephoning 020 8314 5552 stating that you wish to see a
  Practice Nurse.

Non-National Health Service Services

• We offer a range of Non National Health services such as, Private Medical Certificates, Medical
  Reports and Examinations, HGV and PSV Medicals and ratification of BUPA claim forms. Our fees for
  these are in line with those recommended by The BMA and are published in the Reception area.

District Nurses

• District Nurses are attached to The Surgery and liaise closely with the Doctors about your care.

Health Visitors

• Health Visitors are also attached to the Practice and our Receptionists can advise you how to contact them.

Midwife

• A Midwife is also attached to the Practice and is involved in all aspects of maternity care.

• Our Receptionists can advise you on how to contact her.

• For out of hours contact you should telephone the Maternity Ward of Lewisham Hospital on 020 8333 3018.

Acupuncturist

• Mr Chris Blacktop on Tuesdays.

Dietician

• Jenny Owen, Indira Nathan.

Other Services - By Doctors Referral

• Donna Shirfield-Horstead, Ellen Heralall - Clinical Counsellors

• Joni Paton, Hannah Aldridge, Marie Pilton, Hannah Winfield - Clinical Psychologist

Our Commitment To You

• We will constantly monitor and improve the services we offer to you our patients.