Patient Group

Hilly Fields Medical Centre

172 Adelaide Avenue, Brockley, London

SE4 1JN

Phone No. 0208 314 5552 for Appointments - Select Option 1, Prescriptions - Select Option 2, Home Visits - Select Option 3, Test Results Between 10am & 2pm - Select Option 4, Referrals and Administration - Select Option 5........ Or use our Fax No. 0208 314 5557

What is the patient reference group ?

The patient reference group is intended to foster good relations between the Surgery and patients and secondly, to act as a conduit for communication in both directions between the Surgery and patients. It has a Constitution and is managed on a day-to-day basis by a ‘Core Group’ (comprised of Patients, Doctors, Practice Manager and Practice staff)

Aims of the patient reference group

To Actively involve patients in making suggestions to improve the services provided
To obtain feedback on the quality of the services provided
To discuss issues and expectations from the patients’ point of view

The main aim of the patient reference group is to work to improve services from a patient point of view.

A patient reference group helps to voice the needs, views and requirements of the practice population and to influence the service provided by Hilly Fields Medical Centre.

Involvement of the patient reference group

To meet three times a year, usually from 1.00 – 3.00pm at Hilly Fields Medical Centre.

To join the patient reference group please phone the surgery and ask for 'Nikki' our Senior Practice Secretary, or by email lew-pct.g85055-general@nhs.net

The next patient reference group meeting will be held on the 16th January 2012.