PRACTICE COMPLAINTS PROCEDURE

Reviewed March 2016

The doctors and staff at this practice are committed to providing high quality healthcare and services to patients.

If you have a suggestion, complaint or concern about the service you have received from the practice, please let us know. Any suggestions can be written down and handed to a member of staff.
We operate a complaints procedure as part of the NHS system for dealing with complaints. The practice complaints procedure meets national criteria.

 

How to complain

If you have a complaint or concern about the service you have received from the Doctors or any staff working in this Practice, please let us know. We operate a complaints procedure as part of a NHS system for dealing with complaints. Our complaints procedure meets national criteria.

Complaints should be addressed to the Practice Managers, Jackie Henty and Fiona Burke and must be in writing with the time and date to be able to re-solve this matter quickly for you.

Alternatively, you may ask for an appointment with the Operations Manager in order to discuss your concerns. It may well be possible to help resolve your complaint verbally. She will also explain the complaints procedure to you and will make sure that your concerns are dealt with promptly. It will be a great help if you are as specific as possible about your complaint

Please let us have details of your complaint within six months of the incident that caused the problem; or within six months of discovering that you have a problem, provided this is within 12 months of the incident.

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If however your problem cannot be sorted out at Practice level you may wish to contact PALS for further help and advice.